Information Station

Frequently Asked Questions

How can I track my order?

Every order from is sent with a tracking number. You will have received this by email after checkout. Please allow 24 hours for the tracking information to update.

Once the order arrives, you will get another notification to say it's there.

If your tracking shows your order has arrived, but you haven't received it yet then please send an email to, and we can file a claim with the carrier. We suggest waiting 24 hours between claimed delivery time and filing a claim. Delivery notifications are controlled by the carrier.

Can I return or exchange items?

For exchanges, please send us an email at with your request and we’ll get the ball rolling. Note that when it’s time to send your item back, you’ll be the one handling the shipping. 

Items purchased from local retailers are subject to their returns and exchanges policies.

I am having trouble placing my order online?

Sorry to hear you’re having trouble placing your order! Have you tried turning it off and on again? (just kidding)

If you’re struggling to place a gogglesoc order or something isn’t quite right with our website, please reach out to our customer service team using this link

Can I create my own gogglesoc?

Yes! We have two programs to choose from for custom gogglesocs. Get your logo stamped on a soc with our Rookie Program (MOQ of 100 units) or go fully custom with our Pro Program (MOQ of 200 units). Contact to get started!

The sky’s the limit with our custom gogglesoc program! Dreaming of getting 200 gogglesoc covers adorned with your dog's face? Simply send us a picture of your pooch and we’ll roll up our sleeves and get to work.

Still Have Questions?

Send us a message and we’ll get back to you as soon as possible.