Frequently Asked Questions
What should I do if I have a defective or broken gogglesoc product?
What should I do if I have a defective or broken gogglesoc product?
At gogglesoc, we are dedicated to delivering high-quality products. If you happen to receive defective or broken gogglesoc products, we are here to assist. Please snap a picture of the defective gogglesoc product and email it to shop@gogglesoc.com. Our team will guide you through the next steps.
How can I claim the warranty on my gogglesoc product?
How can I claim the warranty on my gogglesoc product?
Did you know that we offer lifetime warranty? We stand behind our product and want to ensure that you’ve got durable and functional accessories for all of your adventures. To initiate a gogglesoc warranty claim, please contact us via email at shop@gogglesoc.com with details of the issue of the gogglesoc product along with any relevant pictures.
Please note: As ski goggle manufacturers state, the inside of a goggle should never be wiped due to the anti-fog treatment. We cannot extend warranty coverage to instances where the gogglesoc has been used to wipe the inside of a goggle lens, leading to scratches.
How do I return a product I purchased from gogglesoc?
How do I return a product I purchased from gogglesoc?
For returns, please send us an email at shop@gogglesoc.com with your request and we’ll get the ball rolling. Note that when it’s time to send your item back, you’ll be the one handling the shipping.
Can I exchange my gogglesoc product for another one?
Can I exchange my gogglesoc product for another one?
Yes, you can exchange your gogglesoc product. However, you'll be responsible for the shipping costs to return it to us. Please send an email to shop@gogglesoc.com with your exchange request, and we’ll guide you through the process.
When can I expect my refund to show in my bank account?
When can I expect my refund to show in my bank account?
Refunds may take up to 10 days to process and reflect in your bank account.
Are items purchased from local retailers subject to the same return and exchange policies?
Are items purchased from local retailers subject to the same return and exchange policies?
gogglesoc items bought from local retailers are subject to the retailer's return and exchange policies. For any queries regarding returns or exchanges, it's advisable to contact the retailer directly.
